Our Shipping Policies
Same day shipping for most orders. All orders placed after 12pm MST ship the following business day.
*some restrictions apply
Shipping Methods
- UPS only offers 2 Day service to Hawaii and Alaska.
- Orders will ship the same day M-F, if placed before 12pm MST time. Some exceptions may apply.
- FisherTools.com is not responsible for weather related, or carrier related incidents.
- All orders shipped within Arizona will be charged state sales tax.
If you have any questions, please call us at 1-800-390-4063. Our goal is customer satisfaction, and earning your business.
Shipping Times
All orders received by 12pm Arizona time (in which all ordered items are available in-stock) will most likely be shipped out the same day.
International Shipping
FisherTools.com only ships to the United States, we are currently unable to ship internationally.
Mail-in Rebates
For your convenience, FishersTools.com does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.
Sales Tax
Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping to Arizona will be charged applicable sales tax according to the tax rate for the area our warehouse is located in. Please note that the sales tax for Arizona orders is calculated based upon the total price of the order, NOT including shipping and handling. The tax imposed by the city of Tempe is currently 8.1%.
In-Store Pickup Policy
If you would rather pick up the merchandise instead of having it shipped, Fisher Tools offers in-store pickup to local Arizona resident, weekdays from 7am-5pm. Upon checkout, just select the ‘In-store Pickup’ checkbox on the Shipping Address page and enter the name of who will be picking up your merchandise. After you have continued with check out, you will receive an email when your items are ready to be picked up.
We require legal identification for pick-up which can be the in the form of a driver’s license, state issued ID, or passport. Please be prepared to show this information upon arrival at our Tempe showroom before coming to pick up the item(s) you have purchased.
If you have any additional questions or issues, please call us at: 1-800-390-4063.
We are located at:
Fisher's Tools & Handles
1990 E. 3rd St.
Tempe, AZ 85281
Our public showroom is open Monday - Friday, 7am to 5pm.
Phone: 1-800-390-4063
Local: 480-968-0123
Policy for Returns & Sales
- Return for refund within: 30 days
This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by FishersTools.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
- Return for refund within: 30 days
- Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which FishersTools.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to FishersTools.com within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).
Limited Non-Refundable 30-Day Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days
This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by fishertools.com's Non-Refundable 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to FishersTools.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.
- Return for refund within: 15 days
- Return for replacement within: non-replaceable
This is our Detailed Open Box Item Return Policy. FishersTools.com often sells items that are listed as "open-box/clearance." Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through FishersTools.com. Such items can only be returned within 15 days of the applicable invoice date. FishersTools.com cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or FishersTools.com) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.
If you purchase an Open-Box/Clearance product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.
- Return for refund within: non-refundable
- Return for replacement within: non-replaceable
This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Generators, Compressors, Pressure Washers, Large Stationery Machinery, and Storage Devices) cannot be returned to FishersTools.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to FishersTools.com and you will be refunded the full amount, including applicable shipping costs and tax.
If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to FishersTools.com's Policy and Agreement, understanding that you cannot return the generator to FishersTools.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.
- Return for refund within: non-refundable
- Return for replacement within: non-replaceable
FishersTools.com does not offer any express warranties. However, many of the products available through FishersTools.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Manufacturer warranty information can also be obtained for free by contacting our customer service department. Please note that products in this category are non-refundable unless otherwise indicated.
Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
Physical damage to any product purchased at fishertools.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. As a result, fishertools.com will return any physically damaged tool or alike item back to the customer at the customer's expense.
Products missing UPC codes or serial numbers from the box are NOT returnable.
Products offering mail-in rebates are not returnable to FishersTools.com once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.
Out-of-Stock (Back-Order) Items
Sometimes items are returned to FishersTools.com after the product has been discontinued. If FishersTools.com no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: either FishersTools.com can send you a comparable replacement item, or a refund of the original invoice price of the product will be issued. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
UPS Ground is a "UPS Guaranteed 5 Day Service" to most locations in the US. Estimated delivery time is the projected number of business days a shipment will take to reach your area after it has left our warehouse. FishersTools.com's highly optimized distribution system allows us to deliver via UPS Ground to many addresses in the contiguous 48 states in three or fewer business days. The result? Cost savings that we share with you!
IN ALL CIRCUMSTANCES, WHILE FISHERTOOLS.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, FISHERTOOLS.COM WILL PUT FORTH OUR BEST EFFORT TO SHIP THIS ORDER ON THE DATE OF ORDER CONFIRMATION.